FAQ's

Where does my weight loss consultation take place?

It is a Telemedicine consult. One of our providers will call you via telephone at the time of your appointment.

How do I know when my medication is ready?

Our Pharmacy partner, Ethos Wellness Pharmacy, will call you when your medication is ready for pickup or ready to be delivered.

How do I contact Ethos Wellness Pharmacy?

You can contact Ethos directly by calling (305) 982-8727

Where do I pick up my medication?

Your medication can be picked up at Ethos Wellness Pharmacy: 260 Crandon Blvd C33 Key Biscaynce, FL 33149

Do You Accept Insurance?

No, we do not accept Insurance for the services we provide. However, you can request a health insurance claim form at the time of service and we can email you a completed form to submit to your insurance company for reimbursement.
Please email your request to Dr.Q@goodheartshealth.com

What Do I do if the if I have not received my At Home Blood Test Results?

Please contact us at (786) 747-7904 or email us at Dr.Q@goodheartshealth.com
The most common cause delayed results is an incorrect email address. We email you your results as a PDF after your test has run. If you did not receive an email and it is not in your junk/spam folder please contact us so we can re send you your results immediately.

What Do I do if I test Positive for a Sexually Transmitted Infection?

Depending on the diagnosis there are different treatment options. You will receive a call from one of our physicians if you test positive. After a brief telemedicine consult we will determine if you can be treated with oral medications of if you would require Intramuscular or Intravenous medications to treat your condition.
For Oral Medications we can call in treatment to your preferred pharmacy for a $25 Fee to cover the Telemedicine Visit
For IV or IM medications you can arrange a home visit with one of our nurses. The cost is $100 for the home visit plus the cost of the medication for treatment.

What is your Refund Policy?

If you need to cancel your appointment for any reason, you will not be charged.
If you need to cancel your appointment please email us at Dr.Q@goodheartshealth.com
and notify us that you need to cancel your appointment and request a refund.
If you need to change your appointment date please notify us and we will reschedule
you for another date or time.
You will only be charged for services that are actually performed and there are no
cancellation fees.

Frequently Asked Questions